Despite cancellation money was debited?

📝 neuroflash always endeavors to make it as easy as possible for customers to use the app. This includes an account management that is incumbent on the user, in which he can view the billing data and other information. 

Why was my payment method debited despite cancellation?

Please check the duration of your current tariff in advance. How long does it run and when did it renew? Often the contract has already been extended when the cancellation takes place. This means that the still extended payment run will be charged. 
Is this not the case and the cancellation has already taken place? Then please write a message to our support team immediately, indicating the e-mail address you used for registration. 

Our support team will check the case immediately and refund the payment if necessary. We can be reached at: 📧

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us